User Experience Manager at Grand Valley State University

Grand Valley State University Libraries, a recipient of the 2012 Association of College and Research Libraries’ Excellence in Academic Libraries Award, seeks an energetic, innovative and self-motivated professional for the User Experience Manager position. Reporting to the Head of Operations and User Services, the User Experience (UX) Manager leads a newly formed User Experience Team that is responsible for the management and day-to-day operation of the single service desk that will provide first tier research assistance, circulation services, resource sharing and document delivery, live chat, and course reserves in the new Mary Idema Pew Library Learning and Information Commons scheduled to open in June 2013. Working collaboratively with other managers in the Technology and Information Services Division, and across the library, the UX Manager will be an active participant in an agile, forward thinking library environment that promotes and supports innovative, responsive and collaborative user-centered services and spaces.



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