The Mission of the New York Public Library is to Inspire LifeLong Learning, Advance Knowledge and Strengthen Communities. An integral part of this mission requires us to go beyond our
historical focus on providing access to the vast resources of the New York Public Library and to deepen and broaden our commitment to enabling reading, learning, and the creation of new
knowledge in a bimodal world (physical and digital). The Director Digital Experience plays a leading role in making this a reality.
Reporting to the Chief Library Officer of The New York Public Library, the Director, Digital Experience leads the experimentation, incubation, implementation and portfolio management of the digital user experience.
The roles purpose is to build and deliver a set of inspiring service offerings to every single user whether they act alone or in collaboration with others.
This role partners with internal and external stakeholders to identify, design, incubate and ensure delivery of an excellent user experience across all our digital properties to foster reading, learning and creativity.
This position is part of a senior management team responsible for NYPL’s program strategy and exceptional standard of service throughout our physical and digital environment.
As part of our service offering, the qualified candidate will have direct oversight of the NYPL innovation program (includes NYPL Labs), the vision and direction of our digital user experience,
new digital product and service incubation and implementation, and digital portfolio management.